Frequently Asked Questions

Everything you need to know about sending love and gifts through TCS Sentiments Express.

What delivery areas do you cover?

We offer nationwide delivery across Pakistan, covering all major cities and many remote locations. We also provide international shipping for select gift categories to various countries.

Can I schedule a gift for a specific date and time?

Yes, you can select a preferred delivery date during the checkout process. We also offer specialized time-slots, including Midnight and Same-Day delivery for orders placed within the cut-off time.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), Net Banking, and popular mobile wallets. Cash on Delivery is also available for specific regions and product categories.

How can I track the status of my order?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our 'Track Order' page to see real-time updates on your delivery.

What is your policy on perishable items like cakes and flowers?

We take pride in delivering fresh products. If your perishable items arrive damaged or are not fresh, please contact our customer support within 2 hours of delivery with photographic evidence for a replacement or refund.

Can I add a personalized message to my gift?

Absolutely! During the checkout process, you will find a 'Personalized Message' field where you can write a custom note that we will print on a high-quality greeting card to accompany your gift.