Returns & Exchanges

At TCS Sentiments Express, we strive to ensure your gifts arrive in perfect condition; however, if you receive a damaged or incorrect item, we offer a seamless return and replacement process to guarantee your satisfaction.

1

Report the Issue

Contact our customer support team within 24 hours of delivery via email or phone to report any quality issues or damaged products.

2

Provide Documentation

Share clear photographs of the received item and the original packaging along with your order number to facilitate the verification process.

3

Verification Review

Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or a fresh replacement.

4

Resolution Delivery

Once approved, we will either process a full refund to your original payment method or dispatch a replacement gift at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing